P-Terminator Shipping & Return Policy

Last updated May 09, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@k9grass.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

P-Terminator
Attn: Returns
RMA #
21640-680 Geelong Road
Brooklyn 3012 VIC
Brooklyn, Victoria 3012
Australia

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (05) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 1800 59 47277
info@k9grass.com.au